- About our Training Consultants
- Business Partners
- Administration & Sales
- Courses
- Communication Skills Courses
- Writing Skills Courses
- Personal Management Courses
- Boardpack Preparation for PAs
- Business Protocol, Office Etiquette & Practical English
- Effective Meetings
- Event & Project Management
- Goal Setting, Time & Workload Management
- Managing & Understanding HIV/AIDS
- Managing Workplace Relations
- Style Personality
- Success Strategies that Work
- Train the Trainer
- Supervisory & Management Courses and Kaizen
- Conferences
- Training Calendar
- Business Administration Qualification
- Gallery
- Contact us
- Assessments
- Links
Ingwe Corporate Training is an accredited provider with the Services SETA (SAQA 1994).
Leadership, Diversity & Conflict Management
The Art of Influence
Visionary leaders influence every company member and promote change, growth and an increase in motivation. Visionary leaders are dynamic communicators, effective relationship managers and goal-driven professionals.
Course Duration: Three days
Course Outline:
Unit 1: Visionary Leadership
Developing vibrant leadership ability.
- Leadership vs. Management
- Leadership and Integrity
- Influence and the five levels of leadership
- Types of Leadership: Visionary leadership
- Case Study: Leadership development - understanding the different stages
- Leadership and Ethics
- Case Study: Everest Disaster
- Understanding leadership and trust
- Self Evaluation - understanding your current leadership style
Unit 2: Encouraging Positive Change
Promote positive change in the team.
- Leader as a change agent
- Change Management Checklist
- The Cycle of Change
- Creating a Climate of Change
- Leadership and Attitude
- Case Study: Winning
Unit 3: Motivating the Team
Developing effective, energetic employees.
- Encouraging participation
- Team goal-setting approaches
- People development: strategies to develop the team
- Motivational approach: communicating and influencing team members
- Execution: turning ideas into reality at work as a team
Unit 4: Productivity & Problem Solving Practices
Solving team and productivity issues creatively.
- Assessing productivity of the team
- Developing strategies to deal with challenging individuals
- Advice from the leaders: extract analysis
- Problem solving ideas: Mind Mapping, Appreciation and the Six Thinking Hats
Unit 5: Communication & Diversity
Harnessing diversity and difference.
- Assessing your workgroup
- Work Styles and Generational Theory
- Case Study: communication problem analysis and development of strategy for improvement
Unit 6: Conflict Management
Effective conflict management makes for cohesive, cooperative teams.
- Understanding 'Emotional Intelligence' and how it relates to conflict in the workplace
- Managing Conflict: understanding your natural response
- Strategies to improve working relationships and increase productivity
- Assignment 6: Analysing conflict situations in the workplace
Accreditation
Ingwe Corporate Training is an accredited provider with the Services SETA (SETQAA Decision number 1994). All courses are aligned to current unit standards.